MY JULIENNE

SHIPPING OPTIONS

Any Questions

Please call our Customer Care Team on +44 (0) 203 475 4838 Monday to Friday, between 9am and 5pm (GMT). Outside of these hours, or if preferred please  email us on hello@myjulienne.co.uk  Please note emails will also be answered within the hours above.

MY JULINNE

SHIPPING

Standard (2 – 5 days) – £3.20

  • Orders over £20 will receive FREE UK Royal Mail Standard Delivery
  • Orders will generally be delivered between Monday to Saturday
  • Most orders will be received within 2-5 working days after the order has been authorised

Express Next Day – £5.95

  • Orders received  by 2pm will be received the next working day
  • For example orders placed after 2pm on Thursday will be processed on Friday and delivered the next working day.

 

International Delivery 

We offer shipping to all of the EU at a flat fee of £9.00.

 

 

Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter.

If you wish to return or exchange your order, please see our returns procedure.

Special Locations

We are unable to ship to a PO Box address

Postcode Restrictions

Unfortunately, we cannot guarantee the delivery timescale to the below areas. Orders to certain destinations can take 1-2 days longer to arrive. These areas include but are not limited to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Jersey, Guernsey & BFPO addresses.

Important Information

Before we can ship your order, we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible.

 

Returns Procedure

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened and have any original seals intact.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

You must notify us in writing that you are returning your purchase within the 14 day period from receipt of your order.

Please email the Customer Services Team at hello@myjulienne.co.uk, notifying us of your reason for return, clearly stating your order Number and Proof of purchase.

Refunds may take up to 7 days from receipt of your returned goods
Please note: Expert Beauty will only reimburse the cost of the products and not any postage or shipping fees.